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Hi Candy.  The crystal ball lets you see what people want to order immediately.  For example, say you have all the money to pick up on the table from 5 or 6 customers.  Click on the crystal ball and then chain collect your money(which is what I always do).  All the customers who arrive in the round will already let you know what they want to order.  You don not have to wait for them to decide.  As for Robin Hood, I always give him his order first, and leave his money there, as long as there are no other Robin Hoods around.  The witch is a pain to deal with.  Keep her happy with the soap opera channel, and get rid of her before anyone else.  When I get a witch, I don't make any cakes in advance except hers.  Once she's gone, I start making the other cakes.  Make sure you do keep them happy with the t.v. or cookies.