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USE the stretching mats at every opportunity. If people are waiting for a machine, put them on a mat. You get matching points each time - this makes a huge difference!

I found the best strategy was to put two people on machines, give them towels (when the option came up), put another two people on (assuming the options match).

Once they've finished their workout, and they're NOT on max happiness, put them on a mat and feed them water - two bottles and they'll go from one heart to 5. then put them in the showers.

Don't bother with water while they're at a machine unless they are about to leave. If you want to hurry someone up, personal train them, or better still give them a snack from the snack machine - I find the best ones to give the snack to are the ones with 2-3 "targets" - a snack will complete them all in full.

Hope that helps! (I'm most of the way through the second gym - working on it hard)!.