Got a question? Need a solution? Someone in the community might know the answer, so ask away!

This forum is for concerns regarding PlayFirst games and PlayFirst.com. Before you post, it's best to check out our FAQ page first: playfirst.com/help/index.html.

While this forum is not meant to replace Customer Support (you should contact Customer Support directly at playfirst.com/help/support.htm l), we will occassionally be posting solutions to common problems. Keep an eye out for PlayFirst people - they've got the official answers.

Some tips when it comes to customer support:

1) If you encounter an error, try to be as specific as possible about what you were trying to do, the error itself, and any error messages that popped up.

2) Please make sure that you are not blocking email from PlayFirst. It's very hard to give support to people who are not accepting our emails.

3) Check your firewall settings. When you unlock a game, you will need an internet connection to transmit the key info to our servers. Also, when you start some of our newer games, they might require an internet connection to update content. Please check to see if you have a firewall blocking your outgoing communication. Sometimes, certain browser toolbars can interfere with this as well.

Thanks!