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QuiteLacy - You haven't done anything wrong.  I just had the same problem.  I have used TrialPay on numerous sites for various products.  It's NOT TrialPay that's the problem.  Unfortunately, it's PlayFirst.  TrialPay gives you a code to input into the "blue coupon box" and on any other site I have used TrialPay, the code(s) work instantly.  With PlayFirst, however, it takes several days to receive the code that PlayFirst will give you to input into the box.  I don't know why PF does this - as it is very misleading.  TrialPay gives you a code that works instantly - and it does - on any other site.  But, unfortunately, PlayFirst will supply you with their own code (in lieu of TrialPay's code) to put in the box.  You should receive PF's code within a few days after your transaction through TrialPay.  I would immediately contact PF via their support link (upper right corner of page next to shopping cart icon) and notify them that you have completed a puchase through TrialPay.  Give PF your TrialPay's Receipt #, game name, etc., etc., and THEN they should release the "REAL" code for the free game.  After my most recent experience with TrialPay and PlayFirst, I won't use TrialPay with PlayFirst anymore.  Nothing against TrialPay, as they have come through on every other site I've used them on - and will continue to use TrialPay - just not on PlayFirst.  It's PlayFirst and I really wish PF would put a disclaimer or notification stating that they (PlayFirst) will supply you with a different code within 48 hours or so after notification from TrialPay (which is immediate).  It was a very frustrating situation and the disclaimer/notification by PlayFirst stating THEY will provide you a different code within 2+ days after completing the transaction through TrialPay is truly warranted!!! (Especially, when it makes no sense --- why not give TrialPay the 'correct' code to begin with!)  It really is unfair to the customer - and puts TrialPay in a 'bad light' when they've done nothing wrong.  Sorry, you're going through this.  I was really frustrated, myself.  Just got the code yesterday from PlayFirst (Tuesday) and I made the INSTANT purchase over the weekend.  After 5 emails to PlayFirst (one to TrialPay), I got an answer from TrialPay within a day, no answers from PlayFirst until I received the code - several days AFTER what was supposed to be an 'instant' transaction.   Contact PlayFirst and request that they supply you with your code!!!  Hope this helps you!!!