Dear Playfirst members,

Sorry for the late reply, but when I got the reply from Playfirst, I got so happy and printed the code out for my sister straightaway.

This is what I sent,

I had accidentally bought a PC version for my Mac computer and I would
really like a refund or an exchange as I still want to purchase the game.

You are welcome to check all of my recent purchases and see that they are
all Mac versions.

I will not use the unlock key for the PC Version.

I hope you will accept my reasons on getting a refund. It was a mistake. I
was too excited over the game and wasn't looking carefully and bought the
wrong version.

Thank you!

Yours sincerely, Jasmine

And..the reply I got,

Thank you for contacting PlayFirst,
We are pleased to inform you that we have swapped your PC version for a Mac version. We have listed your new game unlock key code below.
Make sure you are copy and pasting the unlock code as is.
Unlock code:  XXXXX-XXXXX-XXXXX-XXXXX-00000000
We also recommend that you try temporarily disabling your firewall as that sometimes interferes with the unlock process.
Please let us know if this does not remedy the situation and we will be happy to further assist you.
Sincerely,
The PlayFirst Team

I am so happy that worked out for you, JasmineMae. ((((HUGS)))) Auntie DB

That's great news, I'm happy you got the refund request accepted. I'm sure your sister had a great birthday and a great surprise!