JasmineMae
MaƮtre D'
Posts: 176
Joined: December 10, 2008
Woohoo - Got exchange for
accidentally purchased PC version
Posted: November 25, 2009 at 03:27
Dear Playfirst members,
Sorry for the late reply,
but when I got the reply from Playfirst, I got so happy and
printed the code out for my sister straightaway.
This is what I sent,
I had accidentally bought
a PC version for my Mac computer and I would
really
like a refund or an exchange as I still want to purchase the
game.
You are welcome to check all of my recent
purchases and see that they are
all Mac versions.
I will not use the unlock key for the PC Version.
I hope you will accept my reasons on getting a
refund. It was a mistake. I
was too excited over the
game and wasn't looking carefully and bought the
wrong
version.
Thank you!
Yours
sincerely, Jasmine
And..the reply I got,
Thank you for contacting PlayFirst,
We are
pleased to inform you that we have swapped your PC version
for a Mac version. We have listed your new game unlock key
code below.
Make sure you are copy and pasting the
unlock code as is.
Unlock code:
XXXXX-XXXXX-XXXXX-XXXXX-00000000
We also
recommend that you try temporarily disabling your firewall
as that sometimes interferes with the unlock process.
Please let us know if this does not remedy the situation
and we will be happy to further assist you.
Sincerely,
The PlayFirst Team