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Suze, I also hate it when they line up at the counter for an item that's still out on the tables. I find myself shouting at them "Go get it yourself, darn it!! " lol. Someone wrote here that in the 4th store alot of the customers go straight to the counter without even walking thru the store first. grrrrr!!! I don't know if I'll ever make it that far. I wonder what the revised version will be. Hopefully their heart meters will be raised when you give them the item they want instead of just staying the same, or maybe more coffee would be great but that alone won't be enough. It'll be interesting, for sure!! lol