Support

Questions about your PlayFirst.com account, logging in and verifying your email address

1. What is a PlayFirst.com account and why do I need one?
   • By creating an account on PlayFirst.com you become a member of the PlayFirst community. With a PlayFirst.com account, you can:
     • Submit public game reviews
     • View medals you have earned playing games
     • Personalize your high scores with your unique username
     • View unlock keys for games that you have already purchased
     • Unlock any game that you have already purchased with your PlayFirst.com username and password, no more remembering unlock keys!


2. How do I create a PlayFirst.com account?
   • Click on the "Create your account" link at the top of the page and fill out the form.


3. How do I log in to my PlayFirst.com account?
   • Click on "Sign In" at the very top of the page. On the following page, enter your username or email and password.


4. Why is my account disabled? Why can't I log in after several failed attempts?
   • Accounts that have been temporarily disabled are held for an approximate 15 minute cool down period. After this timeframe you have the option of attempting another log-in, request to change your password using the 'Forgot your password' prompt, or you may e-mail us a request to change your password on our end.


5. I forgot my password. What do I do?
   • Enter your email address on the "Forgotten Password" page and a new password will be emailed to you.


6. How can I change my password, email address, username, or other account details?
   • Once you have logged in, click "Hello" at the top of the page. The links on the left of your profile page allow you to edit email address, username, password, and newsletter subscriptions.


7. How do I verify my email address to validate my account?
   • When you create your PlayFirst.com account, you will receive an email with a validation number which you can use to verify your email address and validate your account on the "My PlayFirst" section of the site.
   • If you have not received an email from PlayFirst, check in your spam mail box. Please make sure that is in your "safe" list of contacts.
   • If you would like us to resend the verification email, click here. On the "Account Email Verification" page, click "Resend my email validation code".


8. I've validated my email address. Why am I still getting a message saying my account needs validation?
   • If you have changed your email address in the "My Account" page, you will be required to verify your email address to re-validate your account.
   • Some browsers may require that you log out and log back in before recognizing that your account has been validated.


9. How do I unsubscribe from newsletters?
   • If you have an account, log in and click "Hello" at the top of the page. This will bring you to your "My PlayFirst" page. At the bottom of the left column of that page, uncheck the boxes next to the mailing lists you would like to unsubscribe from and click "Save Changes".
   • If you do not have an account but are signed up to our mailing list, click here and enter your email address in the form and click the remove button.
10. How does the "Recommended for You" feature work?
    • The PlayFirst Recommendation Calculation Engine runs every night and compares your game reviews against the game reviews of millions of other PlayFirst users to discern what games we think you'll like. Every time you login to PlayFirst.com, you'll see a recommended game.
    • You must have a PlayFirst.com account to get game recommendations.
    • Games that you have already purchased or reviewed will not show up in the Recommended for You area. To fine tune the calculation and improve your recommendations, just review more games!