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Welcome to PlayFirst Help. Answers to most of the commonly asked questions can be found here. If your question is not answered below, please check the help topics on the left.

If you can't find your answer in the top questions or help topics, you may want to try the following areas:

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Top Questions
How does this all work? Please explain the difference between the free trial and the full version.
My unlock key gets rejected; why?
I get a "Failed to contact PlayFirst" message when attempting to unlock my game. What should I do?
I lost my unlock key—is there some way I can get it again?
I have just purchased an additional restaurant and my restaurant is not appearing...
What is PlayGold?
What is a PlayPass?
What are PlayFirst Points?
What are Tips?


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