This game should work fine as it seems to be for most people. Did you purchase the game from Playfirst? If so, try reinstalling it one more time making sure there are no other programs running in the background and that you have any browser windows closed.
Also make sure you have run your antivirus software recently so you dont have a virus causing you problems. Check that you have enough space on your hard drive for the game to run optimally.
If after all this you still cant get it to load then I would contact customer service. Go to the home page here and click on the "Support" tab at the top right. Tell Playfirst as much information as you can in that form and hit "submit" and they will email you with a solution to your problem. Good Luck! :)
PS If you don't have any luck here, try http://www.reflexivearcade.com as they are the game's developer if I remember right and they can most likely help you as well.
I played the trial version severl months ago and had no trouble downloading and playing the game. I would email Play First with the problem and they may be able to help you out. Good luck and happy playing
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