Maybe you are accidentally putting the unlock code in wrong. Try copying and pasting it into the code box. You can easily do this by highlighting the code and pressing ctrl c at the same time. Move the cursor to the box where you place the code and click one time in the box. Then press ctrl v at the same time. I hope this helps. :) Good luck! :)
I think the unlock codes have a limit to how many times you can use them, i think it is 3 and if you use those up, then you have to purchase the game again. I remember reading this somewhere in the help section, try searching there.
I'm sorry for the trouble you've been having! It can be really frustrating. Just to clarify (as I can't possibly have a full knowledge of your situation), you did purchase the game through the PlayFirst website, correct? Because, if you purchased through other means, your username and password won't work and you won't have a PlayFirst unlock code.
If you purchased through the website, you should see the code in the unlock keys section in your Account Info. If you don't see it there, something went wrong. If you can verify that the payment went through, you should contact PlayFirst support to see what happened.
Also, for future reference, in the online community using all caps is considered shouting.
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