Hi cuttisene01 I ordered a game and had a lot of trouble with it so I requested a refund. Playfirst will not put credit back on your credit card, but they will credit your Playfirst account with Play Gold. Make sure to complete the request form, you can locate it the Contact Support link at the bottom of this page it will take you to Request Support page, there you can express what it is you wish Playfirst to do concerning your game. Hope this helps and Happy Gaming!!! in the future.
I am not sure if they do refunds? They might let you swap it for a other game but you will have to ask? I would in contact with PlayFirst support and fill out there form explaining everything and they will give you answer in 2 working days. I hope this has help and good luck on your refund or swap over!
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