You need to go to your playfrst profile and go to my purchases and click n the game your brought and there shoulkd be a unlock key that you can used to unlock your games once you download them again(do that first).
All of your purchased games, including redownloading your game and your unlock keys, can be found there.
Each individual key can be used 3 times. After that, it's likely you would have to purchase the game again or you might try contacting Playfirst about what happened.
ok what you need to do is turn off your firewall and your antivirus then click on your profile and then under that in blue it says purchase history click on that then download all the games use your email and password it works better then after your downloaded them all then restart and no worries the firewall and antivirus well be back on there you go happioing gaming
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