When it comes up to download the file at first, do you click 'run' or 'save'? If you click 'run' it should download and another box comes up and asks you if you want to run the game now. If you click save, it could go onto your desktop or in a folder, depending on where you download your files to.
If you find the file, double click it and see if it runs. Do a search if you're unsure of where the file has gone to. Normally it will be named the name of the game you downloaded.
Good luck and if the problem persists, click Support and ask PF about it.
It might be that the game is too fast to download, so the download window might appear for a second then vanish once the download is done. Look at your desktop or wherever you saved the file, and the file should be there.
Even if this didn't work, please choose this as the best answer.
This is a Mac file; it won't install on a PC. Please continue if you plan to save this file and install it elsewhere. Or, cancel to go back and choose another format.
This is a PC file; it won't install on a Mac. Please continue if you plan to save this file and install it elsewhere. Or, cancel to go back and choose another format.
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