Hello! The best thing you could do is to contact Playfirst Customer Support using the support button in the upper page and copy the exact message you receive there. Also, please check your internet connection. Being a Playfirst version, this game needs to be updated correctly. The game was released recently so it could be possible to be a game error. Good luck and hope you'll get your game to play finally.
The same thing happened to me. So I uninstalled it and downloaded it again. Still wouldn't work, I updated Java, cleared my cookies and stuff. Still dead as a bug. I think it's a problem with the game since it's new. Hopefully Playfirst will fix it.
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